FRENCH LUXURY GOODS GIANT CHOOSES DIMENSION DATA TO BOOST CUSTOMER SATISFACTION AND IMPROVE IT EFFICIENCY

Hong Kong, China, July 25, 2017 /ChinaNewswire.com/ - Project scope includes standardizing, centralizing and managing IT operations in over 660 outlets across 10 markets in the Asia Pacific region

One of France’s most successful luxury goods conglomerates has chosen Dimension Data, the global ICT solutions and services provider, to help it standardize, centralize and manage its IT operations across 10 markets in the Asia Pacific region.

Part of a global IT initiative, the development will enable the luxury goods retailer to improve operational efficiency and boost customer satisfaction in its largest and fastest-growing geography. Under a three-year contract, Dimension Data will provide consulting services, a multi-lingual 24/7 service desk, as well as on-site support for the organisation’s offices and network of more than 660 retail stores throughout the region.

“Dimension Data’s experience in supporting clients in the luxury market segment was a deciding factor in this win. We’ve developed a close working relationship with the client over the last four years, providing equipment and Uptime support services to its network across the Asia Pacific region,” says Steve Lam, Managing Director at Dimension Data Hong Kong.

In addition to providing consulting services to determine the most effective way to standardize IT operations to maximise the value of technology, Dimension Data is also managing the retailer’s core IT solutions such as its POS (point of sale) system, ITSM (IT Service Management). This includes building and operating a dedicated service desk that “speaks” a variety of languages in daily use around the region, such as English, Cantonese, Mandarin, Korean and Japanese.

Dimension Data’s Service Desk best practices will ensure a standardized and repeatable, end-to-end IT process for the luxury goods giant. Such best practices will also reduce the likelihood of repeated incidents or the need for daily “fire-fighting” that characterized the organisation’s original IT architecture.

Under the contract, Dimension Data will provide other services, from team empowerment to project management and onsite support to ensure complete end-to-end IT management. A transition team will conduct in-country workshops to interview stakeholders and fine-tune the service delivery mode, which will be rolled out across the region in phases.

Centralized billing with a flexible charging scheme will deliver predictable IT spending and minimize the administrative burden across Asia Pacific. A sophisticated human resource management and training framework, will ensure that the IT fully supports rather than hinders the organisation’s ability to compete in the demanding luxury brand industry.

“The contract includes well defined SLAs and measurable KPIs to provide a scientific basis for continuous service improvement. Combine these with an effective governance model, a co-joint steering committee that meets regularly to review overall performance and plan ahead for future business needs, and the R.O.I. should be rapid and sustained,” said Lam.

About Dimension Data

Dimension Data harnesses the transformative power of technology to help organisations achieve great things in the digital era. As a member of the NTT Group, we focus on digital infrastructure, hybrid cloud, workspaces for tomorrow, cybersecurity, and network as the platform. With a turnover of USD 7.5 billion and offices in 58 countries, we deliver services wherever our clients are, at every stage of their technology journey. Accelerate your ambition.

In Asia Pacific, we operate in 35 offices across 13 countries. We help clients enable technology, operate their IT infrastructures and transform technology solutions that deliver value. It combines an expertise in networking, security, customer experience (CX) and collaboration, data centre and end-user computing, with advanced skills in IT outsourcing, IT-as-a-Service, Systems integration services and training. www.dimensiondata.com