Consumers flag fake online reviews, ticket scalping as areas of concern: CASE survey

POSITIVE PERCEPTIONS OF CONSUMER RIGHTS

In a slight increase from 66.9 per cent in 2024, CASE found that 67.4 of respondents have a positive perception of consumer rights in 2025.

The proportion of respondents who felt confident that businesses would not cheat or mislead them also rose from 71.8 per cent in 2024 to 72.8 per cent in 2025.

More respondents felt that laws against businesses using undue pressure on customers were adequately enforced, rising from 70.7 per cent in 2024 to 71.4 per cent in 2025.

The perception that laws against misleading practices were adequately enforced also increased to 72.2 per cent in 2025 from 71.3 per cent in 2024. 

“These findings suggest that consumers are increasingly assured that their rights are recognised and protected,” CASE said.

More respondents were aware of CASE, the Consumer Protection (Fair Trading) Act and the Lemon Law in 2025 compared to 2024.

“It is encouraging to see that public perception and awareness of consumer rights have improved steadily,” Mr Yong said.

The persistent issues involving e-commerce and ticket scalping highlight the need to review and strengthen existing safeguards, he added.

“The consumer protection review panel is looking into these issues and I look forward to its recommendations in due course. In the meantime, CASE will continue promoting fair trading through CaseTrust, enhancing price transparency through Price Kaki and providing consumers with better access to dispute resolution.”