The Department of Food & Supplies, Government of West Bengal has launched a dedicated WhatsApp chatbot to make it easier for the citizens of the State to apply for a ration card, lodge grievances and get access to other critical resources. The chatbot also helps farmers with verified information pertaining to paddy related procurement. The bot is free to use and is available in English and Bengali.
The chatbot aims to help 10 crore-plus beneficiaries of ration cards in the state of West Bengal. “The chatbot is built with full service capabilities and eliminates the need for people to visit the ration office in person to get their queries addressed or submit requests. The bot is easy to use and is built with resources such as ration card application forms, tracking application, linking to AADHAR, guidance on scheduling sale of paddy, etc,” said the company in a statement.
How to access the WhatsApp bot
To access the bot, WhatsApp users need to simply send ‘Hi’ to the number https://wa.me/919903055505/.

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