Meta, WhatsApp hires compliance, node contacts, Indian complaints officer

These positions are advertised on LinkedIn and have been posted in the last few days.

The new IT rules, which came into force in May this year, require key social media intermediaries (including other Rs. 500,000 users) to appoint grievance managers, node managers, and chief compliance officers. Has been done. These personnel must be resident in India.

At that time, WhatsApp nominated Paresh B Lal as the Indian complaints officer on its website, and Facebook nominated Spoorthi Priya as the Indian complaints officer on its website. While Priya is nominated as a dissatisfied officer on the Facebook page, Varun Lamba is listed as a dissatisfied officer on the WhatsApp website.

When contacted, Meta and WhatsApp said in an email: “We have appointed officers in accordance with the requirements of the Intermediate Guidelines rules. We are actively engaged in and committed to ongoing dialogue with the government on new IT rules. We will keep our users safe on the platform.”

“Executives play an important role and reserve the right to find new candidates as needed, as they include the recruitment of uniquely qualified personnel to lead these responsibilities,” they added. I did.

Meta (formerly Facebook) counts India as the largest market for the app family. According to data quoted by the Government of India earlier this year, there are 5.3 billion rupees of WhatsApp users, 4.1 billion rupees of Facebook subscribers and 2.1 billion rupees of Instagram account holders.

According to Meta’s post on LinkedIn, Meta “is looking for an ambitious expert on the role of Facebook’s node and complaints officers in India.”

This person coordinates with Indian law enforcement agencies to approve, correct and respond to user complaints and complaints, including facilitating timely response to valid legal requirements under applicable law and our policies. Oversee.

“The ideal candidate is an experienced professional with extensive experience working with law enforcement agencies, working within law enforcement agencies, and managing user dissatisfaction programs,” he said.

Regarding the position of Chief Compliance Officer, Meta said: “The ideal candidate is an experienced leader and strategic thinker with in-depth knowledge of India’s evolving digital industry.”

This person will monitor and monitor compliance with applicable laws and regulations in India on behalf of Facebook and its family of apps and products, including but not limited to information technology laws and regulations.

Also, as stated in the post, “Work closely and creatively with cross-functional teams, including legal and policy, in reviewing and addressing government regulations, agency guidelines, and policies. “.

WhatsApp posts were expressed in a similar way.

In accordance with the new IT rules, all intermediaries must prominently publish the name and contact details of the grievance officer and the mechanism by which the user or victim files a complaint on the website, app, or both. there is. The grievance officer must approve the complaint within 24 hours, process such complaint within 15 days from the date of receipt, and receive and approve any order, notice, or instruction issued by the authorities.

The center states that the new rules are designed to prevent platform abuse and misuse and provide users with a powerful forum for grievance handling. If you violate the rules, these platforms lose their intermediate status and are exempt from liability for hosted third-party data. In other words, they may be liable for criminal proceedings in case of complaints.

After the new standards came into force on May 26, the IT ministry enthusiastically urged key social media companies to report compliance immediately and provide details of the three key officials appointed. ..

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