THE Government Service Insurance System (GSIS) continues to bring its services closer to members and pensioners through the expansion of its mall-based Ginhawa Service Hubs in key commercial centers in Metro Manila and nearby provinces.

GSIS members and pensioners may now conveniently access frontline services at Festival Mall, Alabang; Robinsons Galleria, Ortigas; Robinsons Novaliches; Robinsons Place Dasmariñas; and SM Mall of Asia, Pasay City

The mall-based hubs aim to provide easier, faster and more accessible government service for members who may find it difficult to visit GSIS branch offices during regular working hours.

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“We are bringing GSIS services closer to our members and pensioners. Through our Ginhawa Service Hubs in malls, their transactions become more accessible, convenient, and fast,” GSIS President and General Manager Wick Veloso said.

Available services include GSIS Touch assistance and registration, APIR assistance for pensioners, loan and claims inquiries, document submission and compliance, lease with option to buy and housing accounts restructuring and condonation program inquiries and applications, non-life insurance inquiries, status checking of applications and claims, and other member and pensioner assistance services. 

The service hubs are designed to complement GSIS’s digital transformation initiatives by providing accessible touchpoints in high-foot traffic areas while encouraging greater use of digital platforms such as the GSIS Touch mobile app.

Veloso said the initiative forms part of GSIS’ continuing efforts to improve member experience and expand service accessibility beyond traditional branch offices.

“Our members and pensioners no longer need to travel far for their GSIS needs. We bring the service to where the people are,” he said.

Schedules and available services may vary per location.

Members and pensioners are encouraged to monitor the official GSIS social media pages for updated advisories and operating hours.